HylaFAX.The world's most advanced open source fax server

I can set up your fax server in just few hours. See bottom of this page for more information.

Download this page: FaxServer.pdf

Contents

Installation
Configure
1. Configure Incoming Settings
2. Fax Status
Sending Fax
Hardware
1. Done with simple setup
Multiple Incoming Fax Lines
Errors
Tools
1. Archive Faxes
2. Send batch faxes
Maintenance
Extra
1. usb fax modem
Managing Faxes
1. High Volume Incoming Faxes
Country Specifc
1. France
Support

Keywords: Installing Hylafax server on Debian Linux, multiple faxes, serial PCI card, Printing, fax server, fax from windows, fax from mac, fax from linux, email received fax, multiple modems, high performance, windows XP, high volume, setup fax server

I can set up your fax server in just few hours. See bottom of this page for more information.

Installation

Based on http://www.aboutdebian.com/fax.htm

Install hylafax

aptitude update
aptitude install hylafax-server

Connect the external modem. Make sure you have a parallel cable to serial cable. External Modem needs to be connected to a serial port. Then:

Configure

faxsetup

press Enter and you'll see a lot of text fly by. Answer Yes to adding a Fax Master alias.
For a user to received fax-related mail enter the user account you created for yourself during the Debian installation.
Four configuration parameters will be listed and you'll be prompted as to their correctness. Press Enter to accept these values. You'll then be asked if you want to run faxaddmodem to set up the software to use the modem. Press Enter to accept the default Yes response.
Enter the correct ttyS designation for the serial port(make sure your modem is connected to serial port not the parallel port) your fax-modem is connected to (ttyS0 is for COM1). You'll be prompted for quite a few values. For most you can accept the default values by pressing Enter. The values you'll want to enter are:

        * Country code (1 for US)
        * Area code
        * Phone number of fax modem
        * Local identification string (this should be something like 'My Fax Server' as it is printed on the tag line of outgoing faxes)
        * Long distance dialing prefix (1 in US)
        * International dialing prefix (011 in US)
        * Dial string rules file (accept the default)
        * Tracing during normal server operation (accept the default)
        * Tracing during send and receive operations (accept the default)
        * Protection mode for received fax - enter 0644
        * Protection mode for session logs - enter 0644
        * Protection mode for ttySx - enter 0666
        * Rings to wait before answer
          Note: The default is 1 but setting it to 0 establishes your server as a "Send Only" fax system
        * Modem speaker volume (valid values are OFF QUIET LOW MEDIUM HIGH (you may want to set it to HIGH for testing purposes as you can change it to OFF later)
        * Command line arguments for getty (accept the default)
        * Pathname of TSI ACL file (accept the default)
        * Pathname of Caller-ID ACL file (accept the default)
        * Tag line font file (accept the default)
        * Tag line format string (accept the default)
        * Time before purging UUCP lock (accept the default)
        * Hold UUCP lockfile during data calls (accept the default)
        * Hold UUCP lockfile during voice calls (accept the default)
        * Percent good lines to accept (accept the default)
        * Max consecutive bad lines to accept (you may want to reduce the default 5 to 3)
        * Max number of pages to accept in a received fax (you may want to increase the default value of 25)
        * Syslog facility name for ServerTracing messages (the default is 'daemon' but you could change it to 'local7' if you're logging to a remote syslog server)
        * Set UID to 0 (accept default)
        * Use priority job scheduling (accept default)

You'll then be asked to confirm the values that you entered and then the utility will query to modem to determine the fax classes that it supports.
Even if your modem supports both Class 1 and Class 2 you should set it to Class 1 for compatibility with all fax machines.
You will then be asked for values specific to the modem. Just press Enter to accept the default values as they are a result of the modem query and the class you selected. You'll then be prompted to confirm these values by pressing Enter.
The non-default scheduler values will then be displayed with a confirmation prompt. The Area Code may not be correct. If so, answer No and correct any erroneous values. You may also want to increase the time value for "Timeout when converting PostScript documents" if you fax long documents but you can just press Enter to accept the default values for the rest of the values.
Answer No when asked if you want to configure another modem.
Accept the default Yes answer to run faxmodem on your newly configured modem to verify settings. You'll then be returned to the shell prompt.
If you want to manually edit the file that contains these settings do so with the command:

vi /etc/hylafax/config.ttyS0

You have to run the faxaddmodem utility to create this file first though.
Next we'll set up HylaFAX to run automatically when you boot the system. Check the configuration file:

vi /etc/default/hylafax

to make sure there's no # character at the beginning of the line containing RUN_HYLAFAX=1. Exit the editor.

Configure Incoming Settings

One last item that is to let HylaFAX know who is allowed to send faxes. You can use a modified subnet address to let everyone on your network submit faxes to the server. Edit the hosts.hfaxd file with the command:

vi /etc/hylafax/hosts.hfaxd

As an example, if your using a subnet address for your network of 192.168.10.0 enter the following line into the hosts.hfaxd file:

192\.168\.10\.:::

Likewise, if your using a subnet address of 172.16.0.0 your hosts.hfaxd file entry would be:

172\.30\.:::

You can enter as "wide" of a network address or multiple narrower address entries as you'd like. If you'd like to restrict access to specific users you can enter their individual IP addresses. When done, save the file and exit the editor.

NOTE:  You will see the paths /var/spool/hylafax and /var/spool/hylafax/etc specified in HylaFAX documentation and utilities. Do NOT edit the files in these directories. The files are duplicated in the /etc/hylafax directory. If you ever want to manually edit the configuration files, only edit the files in the /etc/hylafax directory.

Reboot the system by typing reboot and you'll have yourself a fax server!(Reboot is not necessary. Restart of hylafax would do just fine.)

Fax Status

To see a status of a fax server. Type

faxstat -s

Sending Fax

In general the list of all the software is here, but you can just go to the once we reference below. http://www.hylafax.org/content/Client_Software

Linux

You can use Gfax or Kde Print Fax. You install it Gfax by:

apt-get update
apt-get install gfax

Then Go to Application then Office then Gfax.

This needs to be tested but:

Now i can do fax from OpenOffice, TextEditor, etc..

1. Install GFax from apt-get install gfax
2. Configure GFax with your Fax Server (HylaFAX).. I hope you know how to do it..
   Ok, you can test your GFax configuration by test send a fax with Text Editor (Applications -
Accessories)
3. To make it work with openoffice, run /usr/lib/openoffice/program/spadmin  (with root access), you
 do sudo -i, or whatever.
4. You add fax / pdf converter from spadmin GUI, fill the command with: gfax (TMP)
5. That's it... you save the configuration
6. Try fax an openoffice document

1st time i try fax with Fax Printer, it hang..
then i tried fax with PDF Converter and set the PDF Folder, then after fax, i close the GFax and not
hang.

Windows

On windows you would use this Win print Hylafax software. You can download it at http://winprinthylafax.sourceforge.net/
To get the addressbook working with winprinthylfax, you can setup folder called hylafaxaddressbook and i int create 2 empty files called "names.txt and numbers.txt"
ADMINISTRATION:Download program called WHFC which will tell you the status of the hylafax servers.

Mac

PBX, Dial 9 before number

Add this to your config.ttyS14 files, you can replace 9 with 8 or any other number.

ModemDialCmd: ATDT9,%s

Pause: The comma (,) dial modifier causes the modem to pause while dialing ATD9,17731231234
Pause and wait for dial tone: The W causes a modem to wait for an dial tone signal before dialing the number that follow the W. ATDT 9 W 17731231234

ModemDialCmd: ATDT9,W%s

Final Modem Dial Cmd on the system could look like this:

ModemDialCmd: ATDT9,W%s

9 says dial 9; comma says wait; W says wait for dial tone; %s says dial this number
Also see ModemAtCommandSet
If you experience no dial tone in your logs try something like:

ModemDialCmd:     ATX3DT8,,,%s

AT - picks up the phone, X3- disables dial tone check, DT tells it to use tone, dial 8, then ",,," for wait, then the phone number.

Adding users

You need a user on your system

adduser dept1

Fill in the username and password, etc
Then add user to hylafax. First find out what is your new user UID
Type:

cat /etc/group

Find your user. It should be something like dept1:x:1001: so this user UID is 1001
Now tell hylafax about it

faxadduser -p password -u 1001 username

To see what users are already in do:

cat /var/spool/hylafax/etc/hosts.hfaxd

Hardware

Modem Model:

US Robotics 56K External Fax modem; 5686E (Does not come with cable) (around $100)
Amigo AME-CA95 RS232, External V.92 DATA/FAX/TAM Modem or External Conexant V.92 modem (around $25 or less)-(newegg.com)

Serial Card:

Startech.com 4 Multi Port Serial PCI Card
Startech.com 2 Port Serial PCI Card

Done with simple setup

Done. Everything beyond this point is for setting up multiple incoming/outgoing fax modems.

Multiple Incoming Fax Lines

Multi port Serial PCI card, ttyS

There's really no limit to the number of serial cards Linux can support, but there is a kernel configuration parameter for the number of supported serial ports.(CONFIG_SERIAL_8250_NR_UARTS)
Currently the limit in Debian supported ports is 4. (read on for more then 4 port support)
So if you have a 2 port serial card you want to add to your pc, here is what you do.
If you connect more modems or when you buy a serial pci card you will want to know which ttyS port they are using. You can do it by :

dmesg |grep tty

You should see something like:

faxserver:~# dmesg |grep ttyS
ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A
ttyS14 at I/O 0xdf08 (irq = 209) is a 16550A
ttyS15 at I/O 0xdf10 (irq = 209) is a 16550A

If you installed another serial pci card (2 port or 4 port), you can see if it was detected by typing:

lspci -v

This should list something like:

0000:02:00.0 Serial controller: NetMos Technology PCI 9835 Multi-I/O Controller (rev 01) (prog-if 02 [16550])
        Subsystem: LSI Logic / Symbios Logic 2S (16C550 UART)
        Flags: medium devsel, IRQ 209
        I/O ports at df08 [size=8]
        I/O ports at df10 [size=8]
        I/O ports at df18 [size=8]
        I/O ports at df20 [size=8]
        I/O ports at df28 [size=8]
        I/O ports at df30 [size=16]

As you can see the IRQ should be the same as the one specified in dmesg.
Install setserial. This program will let you control serial port better.

apt-get update
apt-get install setserial

Then try:

setserial -g /dev/ttyS*

If you don't see a ttyS#(ex. ttyS14) in /dev/ you will need to create ttyS14 device.

ls /dev/ttyS*

So in my case I am missing ttyS14, ttyS15 in /dev/ folder

MAKEDEV ttyS14
MAKEDEV ttyS15

Now run setserial -g /dev/ttyS* again and you should see your new serial ports.
Plug in your modems and Run:

faxaddmodem

Select the new ttyS and you are done setting up multiple fax machines.

Fax Dispatch

Fax dispatch is a custom script that one can create for Hylafax to specify nonstandard delivery options. (Standard is /var/spool/hylafax/recvq/)
If you want to have multiple fax destination folders for each fax you have. (ttyS1, ttyS14, ttyS15, etc...)
Create Fax Dipatch file in /etc/hylafax/

touch /etc/hylafax/FaxDispatch

Sample Fax Dispatch file might look like this: http://www.infocopter.com/know-how/hylafax/fax-dispatch.html
Copy and past below to your /etc/hylafax/FaxDispatch. This will dispatch faxes to different folders based on device.
Make sure you have created appropriate folders. (In this case dept1, dept2, and change device names to your names.

##      $Id: FaxDispatch,v 1.2 2003/05/04 23:49:41 darren Exp $
##
## Default FaxDispatch file - routes all inbound faxes to FaxMaster as PDF
##
## Consult the faxrcvd(8C) man page for more information
##

#SENDTO=faxMaster;                               # by default email to FaxMaster
#FILETYPE=pdf;                                   # in PDF format


##
## This excerpt from the man page gives you an idea of what's possible here
##
## You can route by sender's TSI
#case "$SENDER" in
#       *1*510*526*1212*) SENDTO=sam;;          # Sam's test rig in Berkeley
#       *1*415*390*1212*) SENDTO=raster@asd;;   # 7L Xerox room, used for scanning
#       *5107811212)      SENDTO=peebles@mti;;  # stuff from home
#esac

## and/or by device
#case "$DEVICE" in
#       ttyS1)            SENDTO=john;;         # all faxes received on ttyS1
#       ttyLT0)           SENDTO=mary@home;;    # all faxes received on ttyLT0
#       ttyS2)            SENDTO=myemail@example.com,myotheremail@example3.com;;         # all faxes received on ttyS1
#esac

## and/or by device
FOLDER="/var/spool/hylafax/recvq/"
FULLPATH="${FOLDER}${FILENAME}.tif"
case "$DEVICE" in
ttyS14)   mv $FULLPATH /var/spool/hylafax/recvq/dept1/;;    # all faxes received on ttyS14
ttyS15)   mv $FULLPATH /var/spool/hylafax/recvq/dept2/;;    # all faxes received on ttyS15
esac

## and/or by caller id
#case "$CIDNUMBER" in
#       435*)        SENDTO=lee; FILETYPE=pdf;; # all faxes from area code 435
#       5059627777)  SENDTO=amy; FILETYPE=tif;; # Amy wants faxes in TIFF
#esac

If you would like to print and then move the file you would replace the relevant code with this below:
Make sure you install printer first. DebianPrinting
Size of a page was added here to make sure 11x14 pages are printed properly.

## and/or by device
FOLDER="/var/spool/hylafax/recvq/"
FULLPATH="${FOLDER}${FILENAME}.tif"
case "$DEVICE" in
ttyS14)   /usr/bin/tiff2ps -w 8.5 -h 11 -a $FILE |lpr -P kyocera; mv $FULLPATH /var/spool/hylafax/recvq/dept1/;;    # all faxes received on ttyS14
ttyS15)   /usr/bin/tiff2ps -w 8.5 -h 11 -a $FILE |lpr -P kyocera; mv $FULLPATH /var/spool/hylafax/recvq/dept2/;;    # all faxes received on ttyS15
esac

FaxNotify

When fax fails to send, user gets an email notifying of a failure. Default is to just sent an email with a job number. To make sure they get a copy of what they actually sent we need to add FaxNotify to /etc/hylafax.
Create FaxNotify in /etc/hylafax/
Inside put

RETURNFILETYPE=pdf;

View faxes through internet browser

To do that install apache web server

apt-get update
apt-get install apache2

Now add a link to your faxes

cd /var/www
ln -s /var/spool/hylafax/recvq fax

Now open a broswer and go to http://localhost/fax/, or by your ip address http://10.10.10.10/fax
Enjoy. I've been told that this would cost 15,000 dollars for consulting firm to do.

Errors

You can find hylafax specific error codes here: Hylafax Error Codes

Failure to receive silence

Added to config.ttyS14; failure to receive silence
#http://www.hylafax.org/archive/2002-08/msg00260.php
Add this to your configuration: config.ttyS#

Class1SwitchingCmd: "<delay:7>"

T.30 T2 timeout, expected signal not received

Switching to calls 1, and adding the "delay" will solve the problem.
Run the faxaddmodem command again and add the delay.

Unspecified Phase C error, including too much delay between TCF and +FDR command

Switching to Class 1 solved the problem.

No Dial Tone

Adding dial string 9 then pause then number to config file solved the problem
See "PBX, Dial 9 before number" section and if you need more details on options see http://members.tripod.com/michaelgellis/modem.html

No carrier Detected

Adding longer wait has solved the problem of no dial tone, but you might still get the no carrier detected. Look into logs to determine if this is the case in your setup. See if these are busy signal. For some reason busy signal gets labeled as no carrier detected.

cat /var/spool/hylafax/log/xferfaxlog

Modem Wedged

After a month of good work (11,000 faxes) suddenly the modem become wedged. Because USR modem doesn't have the un-wedged option as the Mainpine modem, you have to tell hylafax to try to set it up more then (default)2 times. Add this to your config.tty#

MaxSetupAttempts:    10

4 ports serial card, more then 4 modem support

There's really no limit to the number of serial cards Linux can support, but there is a kernel configuration parameter for the number of supported serial ports.(CONFIG_SERIAL_8250_NR_UARTS)
To find out how many serial port your kernel is configured for do:

dmesg |grep Serial

And look for line like:

 Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing enabled

Shows that the driver is compiled to support only 4 ports.
I was getting following logs which I will include here for reference.

serial8250: ttyS2 at I/O 0x3e8 (irq = 4) is a 16550A
 00:08: ttyS2 at I/O 0x3e8 (irq = 4) is a 16550A
 0000:05:04.0: ttyS0 at I/O 0x1010 (irq = 201) is a 16550A
 0000:05:04.0: ttyS1 at I/O 0x1018 (irq = 201) is a 16550A
 0000:05:04.0: ttyS3 at I/O 0x1020 (irq = 201) is a 16550A

Couldn't register serial port 0000:05:04.0: -28

shows that ttyS2 is on the motherboard.  ttyS0, S1, and S3 are
on the 9845 card.  The driver found the fourth port on the 9845 card,
but couldn't use it because all four ports (ttyS0-ttyS3) were already
in use (that's what the "-28" error means).

You can list your pci cards by doing the following. This will show you all pci cards. Look for the one that mentions serial

lspci -v

These are mine:

 2 port:
 02:00.0 Serial controller: NetMos Technology PCI 9835 Multi-I/O
 Controller (rev 01) (prog-if 02 [16550])
         Subsystem: LSI Logic / Symbios Logic 2S (16C550 UART)
         Flags: medium devsel, IRQ 209
         I/O ports at df08 [size=8]
         I/O ports at df10 [size=8]
         I/O ports at df18 [size=8]
         I/O ports at df20 [size=8]
         I/O ports at df28 [size=8]
         I/O ports at df30 [size=16]


 4 port:
 02:02.0 Serial controller: Unknown device 9310:9845 (rev 01) (prog-if 02
 [16550])
         Subsystem: LSI Logic / Symbios Logic Unknown device 0004
         Flags: medium devsel, IRQ 201
         I/O ports at 1000 [size=8]
         I/O ports at 1008 [size=8]
         I/O ports at 1010 [size=8]
         I/O ports at 1018 [size=8]
         I/O ports at 1020 [size=8]
         I/O ports at 1030 [size=16]

Lets add a more serial ports to our system. We do it by adding the 8250.nr_uarts=16 at end of kopt line in the grub menu configuration file.
Edit /boot/grub/menu.lst and change the following lines by adding the 8250.nr_uarts=16 at the end of kopt.

## DO NOT UNCOMMENT THEM, Just edit them to your needs

## ## Start Default Options ##
## default kernel options
## default kernel options for automagic boot options
## If you want special options for specific kernels use kopt_x_y_z
## where x.y.z is kernel version. Minor versions can be omitted.
## e.g. kopt=root=/dev/hda1 ro
##      kopt_2_6_8=root=/dev/hdc1 ro
##      kopt_2_6_8_2_686=root=/dev/hdc2 ro
# kopt=root=/dev/sda1 ro 8250.nr_uarts=16

Then

update-grub

Reboot
When you log in run the command:

setserial -g /dev/ttyS*

This will show you list of all serial ports addresses and corresponding ttyS
Mine looks like:

faxserver:/home/lucas# setserial -g /dev/ttyS*
/dev/ttyS0, UART: 16550A, Port: 0x03f8, IRQ: 4
/dev/ttyS1, UART: 16550A, Port: 0x1010, IRQ: 201
/dev/ttyS10, UART: unknown, Port: 0x0000, IRQ: 0
/dev/ttyS11, UART: unknown, Port: 0x0000, IRQ: 0
/dev/ttyS12, UART: unknown, Port: 0x0000, IRQ: 0
/dev/ttyS13, UART: unknown, Port: 0x0000, IRQ: 0
/dev/ttyS14, UART: unknown, Port: 0x0000, IRQ: 0
/dev/ttyS15, UART: unknown, Port: 0x0000, IRQ: 0
/dev/ttyS2, UART: 16550A, Port: 0x1018, IRQ: 201
/dev/ttyS3, UART: 16550A, Port: 0x1020, IRQ: 201
/dev/ttyS4, UART: 16550A, Port: 0x1010, IRQ: 201
/dev/ttyS5, UART: 16550A, Port: 0x1018, IRQ: 201
/dev/ttyS6, UART: 16550A, Port: 0x1020, IRQ: 201
/dev/ttyS7, UART: 16550A, Port: 0x1028, IRQ: 201
/dev/ttyS8, UART: unknown, Port: 0x0000, IRQ: 0
/dev/ttyS9, UART: unknown, Port: 0x0000, IRQ: 0

So now from lspci -v I know that first port on my 4 port serial card is 1010 which is ttyS1, second 1018 is ttyS2....etc
Its really easy.
The maximum number of the serial ports you can set the kernel boot to is 16,if you need more, kernel 2.6.24 wil have 32 as upper limit.see Debian Bug 440807.

Tools

Archive Faxes

If you have a need to archive each fax by date, there is a script that does just that.
http://www.hylafax.org/archive/2007-02/msg00399.php
Download the archive.py file to some folder. I use /usr/local/bin/
Edit a cron job:

crontab -e

Now set up the time it will run. The extension it should use. And a folder where the faxes are.

1 0 * * * python /usr/local/bin/archive.py /var/spool/hylafax/recvq tif

Above line will run the program every day at 00:01 am. Change the "/usr/local/bin/archive.py" to where you have downloaded the program. Change "/var/spool/hylafax/recvq" to where your faxes are located. Change "tif" to the extension you are using for storing your faxes.
If you just need to run it once. This command will do.

python /usr/local/bin/archive.py /var/spool/hylafax/recvq tif

Send batch faxes

To send multiple faxes, first you need to create a file that will have fax numbers per one line. Type it or do a database query.

17731231234
13121231234

If you need to add 1 in front of the number you could use vim to do it with this code: press ESC

:%s/^/1/g

This will replace ^(beginning of a line) with 1
After your file is ready and you have a pdf of what you want to send. Issue this command

sendfax -z batchfaxnumbers.csv FILE2007NEWS.pdf

To make only one modem be responsible for sending that job. And to enable enough time for it to send we can issue this command which will use ttyS0 modem and will expire in 24 hours.

sendfax -h ttyS0@localhost -n -k 'now + 24 hours' -z batchfaxnumbers.csv FILE2007NEWS.pdf

Maintenance

Restart Hylafax

/etc/init.d/hylafax restart

Hylafax status

faxstat

Type in the password and you should see a line like this:

faxserver:~# faxstat
Password:
HylaFAX scheduler on localhost.localdomain: Running
Modem ttyS15 (1.773.123.1234): Running and idle
Modem ttyS14 (1.773.123.1234): Running and idle

Remove fax job

Remove sent fax from queue. Replace jobid with actual number

faxrm  jobid

Example: faxrm 38
You could also remove multiple faxes.

faxrm 1011 1012 1013

If you have more then a 100 faxes to remove. Open excel/openoffice calc file; create a range of 1...100; save as csv; Open in vim; Issue a command :%s/"//g to remove quotes; Issue a command %s/\n/ /g to replace new line with space; Add at the beginning faxrm ; On your server issue a command bash filename.csv

Printer not printing

If you followed DebianPrinting, log into the cups software via the http:localohost:631 and you can resume printing from there or see the status of the printer.

Extra

usb fax modem

Link that sells the USB modem (sorry it's in greek, I couldn't find any other site for it):
http://www.e-shop.gr/show_per.phtml?id=PER.533709

lsusb recognizes it as:
Bus 001 Device 002: ID 0483:7554 SGS Thomson Microelectronics 56k SoftModem
  idVendor           0x0483 SGS Thomson Microelectronics
  idProduct          0x7554 56k SoftModem

The driver I used is the 'slusb' SmartLink driver (google for slmodem-2.9.11-20070813.tar.gz)

The modem is installed under /dev/ttySL0. I didn't have to reconfigure hylafax for it, I used the same config file as before for the PCI softmodem (basically configured as a generic Class1 modem, as in /var/spool/hylafax/config/class1).

Managing Faxes

High Volume Incoming Faxes

If you are receiving a high volume of faxes, that need to be "processed" then this workflow might work for you.

What do you need:

[Queues] Manage the files in that queue.In reality the fax needs to be looked at. If this fax is xyz then send it here. The the problem is not in moving stuff, but allowing a user to look at pdf, mark it as something and forward it to some queue where somebody else can do the same.
[Notes] Would be nice of it allow for lables (to do, need more information, etc)
[Fast Routing] Incoming faxes as pdf (500 a day) that need to be delivered to each department. (30+, per minute)
[Ticket System] Initial stuff coming in would be 'new'. After looking at something, you could assign it to the right group, who could then look at it, and process/reassign it as necessary. It is kinda the same workflow as typical ticket systems.
[Document Management] I I think a simple document management software would do but google doesn't turn up any results. I was looking at some workflow software but they seem to target some advanced workflows. I kind of need a combination of (move command, tag, mail client status (to do), forward, reply, with some minimal permissions, as to who can access what queue)
[Simple Process] This would not be a knowledge base system but more of a get a file,process it, archive it.
[Indexing] Adding custom fields where we can put account id, etc.
[Final Solution] Actually, taking the example of using ticket tracker and your 'account' example, you wouldn't assign the ticket to the account, you would assign the ticket (with the fax attached) to the group which is going to process the incoming fax. The 'account id' would be used as a requestor. Ticket Tracker has a way to filtering all tickets which have the same requestor.

Additionally, using a ticket system would cause the following side effects (which you described as things needed here or earlier):
- Maintain status: New, Open, In Progress, etc.  I imagine you could create status types as necessary.
- Maintain information of who does what.
- Maintain comments by people processing the request (if necessary).
- Maintain group information, sending to groups, processing of the same request by many people in a group.
- Maintain access restrictions between different data from different users.
- Maintain very lengthy history without serious defects.

The only issues I have had unprivileged users complain about is either too much or too little email interaction. Email interaction is adjustable, but the same user that complains about to few notifications will complain about too many a month later.

With my heavier users, I showed them how to use the web interface for unprivileged users and they seemed to appreciate that. They could now seen on one page what requests we were still working on, and what had been completed or rejected, and why.

As far as privileged users,(technicians, basically) the biggest complaint were probably training related. My boss did appreciate the reporting features, after I showed him how they could affect billing.

Configuration

[Reported By] requestor is usually an email address of a person who requested it.
[Milestone] A category of the document. Change request, new account , cancellation, etc...
[Version] What state, which business unit, Could also be a data, etc.
[Component] Something specific to the category, time dated materials, state required tracking

Country Specifc

France

The only difference is the country code and the prefix for international

Support

If you have analog modems connected or would like to setup your
1. home,
2. small office,
3. medium corporation
with
1. server based incoming/outgoing faxes,
2. faxing from a computer,
3. receive all faxes as images, etc.

please sent me an email. webmaster@lucasmanual.com Basic setup over ssh can be done in around $130 if you have supported hardware, and this will include basic support on configuration and running hylafax. Other options also exists. If you work for a company I can show your IT department how to setup hylafax in few steps and bring them up to speed in a day so they can install and run the software.